Shipping policy

Shipping Information

Processing Time

Orders are processed and shipped within 2 business days.

Delivery Times (via Australia Post)

• Parcel Post (SA only): 2–4 business days
• Parcel Post (Interstate): 3–6 business days
• Express Post (SA): 1–2 business days
• Express Post (Interstate): 1–3 business days

Please note these are estimated timeframes. Once dispatched, shipping time is in the hands of Australia Post.

Signature on Delivery

All orders require a signature on arrival. If you're not home, your parcel will be taken to your local post office. If you prefer your order to be left without a signature, please include this in your order notes at checkout.

Order Tracking

You’ll receive an email with a tracking number once your order has shipped. Track your order at auspost.com.au.

Shipping Coverage

We currently ship within Australia only.

In-Store Pick Up

In-store pickup is available from:

With Emmy Loo
1B Elizabeth Street, Tanunda SA 5352

Select "In Store Pickup" at checkout. You’ll receive an email once your order is ready to collect. Please bring your confirmation email at pickup.

Lost or Damaged Parcels

Once your parcel has left our store, it becomes the responsibility of Australia Post. We are not legally liable for lost or damaged items, but we’re always happy to help locate a missing parcel. Please contact us at hello@withemmyloo.com.au with your order details.